This role includes:

• Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact

• Onboard and train new customers and ensure they are set up for success and smooth product adoption

• Create onboarding material with our product teams as required

• Engage proactively, track customer KPI, anticipate and manage risks

• Identify up-/cross-selling opportunities and co-own expansion with sales

• Build up domain and product knowledge to act as your customer’s trusted advisor.

• Work closely with product, sales and other roles across the company to make your customers successful

• Create tailored success plans aligning our product’s capabilities to customer business objectives to generate value 

• Act as “Voice of the Customer”, provide escalation support and provide ongoing feedback on product improvements to product teams

• At least 2 to 5 years of experience in Customer Success, account management or similar in a SaaS environment.

• Experience in managing the full customer journey incl. discovery, business reviews, value expansion, renewal and upsell.

• A strong, proactive “customer” mindset with a hands-on attitude 

• Strong analytical and problem-solving skills,  resourceful, proactive work style and ability to work independently

• Proven ability to thrive in fast-paced, ambiguous environments where priorities and products evolve rapidly.  

• Entrepreneurial spirit and excitement about being part of a startup where your input will directly shape the product and company trajectory.

• Strong communications and presentations skills

• Willingness to travel to customers (up to 20%)

• Experience handling international customers

• Working proficiency in English

• Based in Berlin, Germany preferred

What Makes You Stand Out

• Working proficiency in German or any other European language

• Working knowledge around REST API and/or GIS

• Experience in supply chain industry and workflow and/or sustainability/ESG industry

• Experience owning renewal and upsell

• The opportunity to create a product that can improve business processes and lives across the globe;
• Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance;
• We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold;
• Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest;
• Variety of team building opportunities - from jogging groups, team sports, bouldering and picnics;
• A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons;
• Office located in the centre of Berlin Kreuzberg with free fruit, nuts and drinks;
• Potential to participate in the employee stock option program;
• Urban Sports membership and BVG subsidy, corporate pension program;
• A diverse and vibrant international environment of 30+ different nationalities.