• Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact

• Onboard and train new customers (remote and onsite) and ensure they are set up for success and smooth product adoption

• Engage proactively, track customer KPI, anticipate challenges and manage risks

• Identify up-/cross-selling opportunities an co-own contract renewal and expansion with sales

• Build up domain and product knowledge to act as your customer’s trusted advisor.

• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.

• Create tailored success plans aligning our product’s capabilities to customer business objectives to generate value 

• Act as Voice of the Customer and provide ongoing feedback on product improvements to product teams

• 5+ years of experience in customer success, technical account management or similar, preferably in SaaS

• Proven ability to manage large enterprise accounts and handle various internal and external stakeholders

• Experience in managing the full customer journey including discovery, value mapping & realization.

• Strong analytical and problem-solving skills,  proactive work style and ability to work independently

• Proven ability to thrive in fast-paced environments where priorities and products evolve rapidly.  

• Strong communications and presentations skills

• Proactive self-starter, excited by driving own projects and used to working in an evolving startup environment with room for ideas and creative solutions.

• Willingness to travel to customers in North America for customer visits and validation field trips up to 40% on average.

• Willingness to work in international teams.

• Domain expertise in GIS, Remote Sensing, and geospatial 

What makes you stand out: 

• Domain expertise in Infrastructure/Utilities/Energy domain.

• Experience working with satellite imagery, LiDAR, or drone technology

• Experience owning renewal and upsell

• Working proficiency in Spanish

• The chance to be part of the emergence of a multinational leader in a new industry
• A lot of responsibility and the space to change and shape things
• A very positive company culture with a strong focus on team spirit, passion, and fun
• A very talented and international team
• Flat hierarchies and a start-up work environment
• Fair remuneration and option to participate in ownership of the company (VESOP)
• Social benefits, such as Medical/Dental/Vision plan, 401K, 26 vacation days and 30 sick days
• Flexible working hours and home office arrangement